Terms of Service

Effective Date: September 1, 2026

Overview

This website and online store are operated by Jinan Runrui Trading Co., Ltd. (“Company”, “we”, “us”, or “our”).

Lorvenzia is a brand operated by Jinan Runrui Trading Co., Ltd. Through www.lorvenzia.com, we provide website content, home products, customer-support services, and related e-commerce services under the Lorvenzia brand.

Throughout these Terms of Service, references to “Lorvenzia” refer to the Lorvenzia brand as operated by Jinan Runrui Trading Co., Ltd.

By visiting our website, creating an account, communicating with us, or purchasing products from us, you use our “Service” and agree to be bound by these Terms of Service, together with any additional policies or terms referenced in these Terms or made available through our website.

These Terms of Service apply to all users of the website, including visitors, customers, account holders, and other users of the Service.

Please read these Terms carefully before accessing or using our website.

By accessing or using any part of the website, you agree to these Terms.

If you do not agree to these Terms, you should not use the website or purchase products through the Service.

Any new features, products, services, or tools added to the website may also be subject to these Terms.

We may update these Terms from time to time by publishing a revised version on this page. Where required by applicable law, we will provide appropriate notice of material changes.

Our online store may use e-commerce, payment, hosting, analytics, logistics, and other technology or service providers to enable us to operate the Service.

Section 1 — Online Store Terms

By agreeing to these Terms, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

Where permitted by law, a parent or legal guardian may authorize a minor under their supervision to use the website.

You may not use our products or Services for any illegal, fraudulent, abusive, or unauthorized purpose.

You must comply with all applicable laws and regulations when using the Service, including applicable consumer-protection, privacy, intellectual-property, payment, import, export, and product-regulation laws.

You must not transmit viruses, malware, malicious scripts, or other harmful code through the Service.

A material violation of these Terms may result in suspension or termination of access to the Service where permitted by law.

Section 2 — General Conditions

We reserve the right to refuse, restrict, suspend, or terminate Service where reasonably necessary and permitted by applicable law.

We may do so, for example, where we reasonably believe that an order, account, transaction, or use of the Service involves:

Fraud;
Abuse;
Unlawful activity;
Security risks; or
A material violation of these Terms.

Information transmitted through the Service may pass through third-party networks and systems as necessary to operate the website and complete transactions.

Payment information is processed through applicable payment-service providers and secure payment systems.

You may not reproduce, copy, sell, resell, distribute, scrape, or commercially exploit any material portion of the Service without our prior written authorization, except where otherwise permitted by law.

Headings used in these Terms are for convenience only and do not affect the interpretation of any provision.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that information presented on our website is accurate, complete, and current.

However, product descriptions, materials, dimensions, packaging, prices, availability, delivery estimates, images, and other information may occasionally contain errors, omissions, or outdated information.

Product packaging, labeling, presentation, materials, or other details may also change over time.

Where important product, usage, care, or safety information is provided on the physical product or packaging, customers should review that information before use.

Information provided on the website is intended to help customers make informed purchasing decisions.

We reserve the right to correct errors and update website content where necessary, subject to applicable law.

Section 4 — Product Information

Lorvenzia offers home, lifestyle, household, and related products as displayed on our website from time to time.

Information provided through the website is intended primarily for general product, design, and informational purposes.

Nothing on the website is intended to constitute:

Professional advice;
A guarantee of specific results; or
A substitute for following product instructions or manufacturer recommendations.

Individual product experiences may vary.

Customer reviews, testimonials, photographs, and product experiences do not guarantee that another customer will have identical results.

Before purchasing or using a product, customers should carefully review, where applicable:

Product descriptions;
Materials and specifications;
Dimensions;
Usage instructions;
Care recommendations;
Product warnings;
Storage instructions; and
Information printed on product packaging.

If you have questions regarding whether a product is suitable for your intended use, please contact Lorvenzia Customer Support before purchase.

Section 5 — Changes to Services and Prices

Product prices may change from time to time.

We may modify, restrict, suspend, or discontinue products, website features, promotional offers, or parts of the Service where reasonably necessary and permitted by law.

Prices, promotions, discount codes, bundles, and special offers may be subject to separate conditions and availability restrictions.

A price change will not normally affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred and applicable law permits correction or cancellation.

Section 6 — Products and Services

Certain products or services may be available exclusively through our website.

Products may be available in limited quantities.

Returns, refunds, replacements, and exchanges are governed by our Returns, Refunds & Exchanges Policy and applicable law.

We make reasonable efforts to display product colors, dimensions, finishes, materials, packaging, and images accurately.

However, the appearance of a product may vary depending on:

Screen settings;
Production updates;
Packaging changes; or
Other reasonable factors.

Manufacturers or suppliers may update product packaging, labeling, design, materials, or presentation.

Where a change does not materially alter the product purchased, the item received may differ slightly from website photographs.

We may restrict the sale or delivery of products to certain regions or jurisdictions where necessary because of:

Legal requirements;
Regulatory requirements;
Carrier limitations;
Payment restrictions; or
Operational requirements.

We may also reasonably limit quantities available for purchase.

Nothing in these Terms affects mandatory consumer rights that apply under applicable law.

Section 7 — Product Use and Customer Responsibilities

Customers should use products only in accordance with applicable product instructions, care recommendations, warnings, and provided guidance.

You should not:

Use products in a manner inconsistent with provided instructions;
Use products where packaging is damaged and product quality may be affected;
Resell, relabel, alter, or repackage products in a misleading or unauthorized manner;
Falsely represent the origin or characteristics of products; or
Use products for unlawful purposes.

Customers are responsible for storing products appropriately and following product-specific care instructions where provided.

To the extent permitted by applicable law, we are not responsible for harm caused solely by misuse, improper storage, unauthorized modification, or failure to follow clearly provided product instructions or warnings.

Nothing in this section limits liability that cannot legally be excluded.

Section 8 — Billing and Account Information

We may refuse, hold, limit, or cancel an order where reasonably necessary and permitted by law.

This may include orders associated with:

Suspected fraud;
Unauthorized payment activity;
Incorrect payment or contact information;
Unusual purchasing patterns;
Unauthorized commercial resale;
Product or shipping restrictions; or
Other circumstances that reasonably prevent us from fulfilling the order.

We may limit quantities purchased by a person, household, customer account, payment method, billing address, shipping address, email address, telephone number, or other relevant transaction identifier where reasonably necessary.

If we modify or cancel an order, we may attempt to contact you using the information provided at checkout.

You agree to provide complete, current, and accurate:

Billing information;
Shipping information;
Contact information;
Account information; and
Payment information.

You are responsible for keeping your account credentials secure.

Please review our Returns, Refunds & Exchanges Policy and Shipping & Delivery Policy for additional information.

Section 9 — Order Acceptance and Cancellation

Submitting an order does not necessarily mean that the order has been accepted.

An order is generally accepted after payment authorization and when the order enters processing or fulfillment, unless otherwise stated.

We may cancel or decline an order where reasonably necessary because of:

Product unavailability;
Obvious pricing or listing errors;
Payment authorization problems;
Suspected fraud or misuse;
Shipping restrictions;
Import or regulatory restrictions;
Incorrect customer information;
Unusually large quantities; or
Other circumstances outside our reasonable control.

If we cancel an order after payment has been successfully received, we will issue an appropriate refund to the original payment method.

Customers may request cancellation by contacting us promptly at:

Email:
support@lorvenzia.com

Cancellation requests are not guaranteed once processing or fulfillment has begun.

Additional cancellation rules are available in our Returns, Refunds & Exchanges Policy.

Section 10 — Shipping, Customs, and Delivery

Shipping and delivery times shown on our website are estimates unless a guaranteed delivery service is expressly stated.

Delivery may be delayed because of circumstances including:

Customs inspections;
Carrier disruptions;
Severe weather;
Public holidays;
Incorrect or incomplete address information;
Remote destinations;
Product availability;
Local import requirements; or
Other circumstances outside our reasonable control.

International orders may be subject to:

Customs duties;
Import taxes;
Value-added tax (VAT);
Brokerage charges;
Handling charges; or
Other fees imposed by the destination country or relevant authorities.

Unless otherwise stated during checkout, such charges are generally the customer’s responsibility.

Customers are responsible for confirming that products may legally be imported into and used in their destination country.

For complete details, please review our Shipping & Delivery Policy.

Section 11 — Third-Party Tools and Service Providers

We may use or provide access to services operated by third parties, including:

Payment processors;
E-commerce platforms;
Analytics services;
Logistics providers;
Customer-support systems;
Hosting providers; and
Other technical or business-service providers.

We do not necessarily control every third-party service.

Your use of third-party services may also be governed by the terms and privacy policies of the relevant provider.

We may add, change, or remove integrations or third-party services from time to time where reasonably necessary for operation of the website.

Section 12 — Third-Party Links

Our website may contain links to third-party websites or services.

A link to a third-party website does not necessarily mean that we:

Operate;
Control;
Endorse; or
Guarantee

that website or service.

We are not responsible for the content, availability, security, legality, or privacy practices of third-party websites that are outside our control, except where applicable law provides otherwise.

Please review the terms and privacy practices of third-party providers before entering into transactions with them.

Questions relating exclusively to third-party products or services should generally be directed to the relevant third party.

Section 13 — Reviews, Feedback, and User Submissions

If you voluntarily submit reviews, photographs, videos, suggestions, testimonials, feedback, or other content to us, you grant Jinan Runrui Trading Co., Ltd. and the Lorvenzia brand a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, adapt, publish, display, and distribute that content for lawful operational, website, customer-service, and promotional purposes.

This permission is subject to applicable law and our Privacy Policy.

Unless otherwise agreed in writing, we are not required to:

Keep voluntary submissions confidential;
Pay compensation for submissions;
Publish submissions; or
Respond to submissions.

We may reject, restrict, edit, or remove content that we reasonably believe is:

Unlawful;
Fraudulent;
Misleading;
Defamatory;
Abusive;
Discriminatory;
Obscene;
Infringing;
Malicious; or
Otherwise inconsistent with these Terms.

You must not:

Submit fabricated reviews;
Impersonate another person;
Misrepresent the origin of a review or submission;
Submit content that infringes another party’s intellectual-property, privacy, or other legal rights; or
Upload malware or other harmful material.

You are responsible for content you submit.

Section 14 — Personal Information

The collection, use, storage, transfer, and disclosure of personal information through the website are governed by our Privacy Policy.

The website operator and business responsible for the Lorvenzia brand is:

Jinan Runrui Trading Co., Ltd.

Please review our Privacy Policy for more information about how personal information is handled.

Section 15 — Intellectual Property

Unless otherwise stated, content made available through the website, including:

Brand names;
Logos;
Product names;
Text;
Graphics;
Photographs;
Videos;
Icons;
Layouts;
Designs; and
Product descriptions

is owned by, licensed to, or otherwise lawfully used by Jinan Runrui Trading Co., Ltd. and/or the Lorvenzia brand.

Such content may be protected by applicable intellectual-property laws.

You may access and use the website for lawful personal and non-commercial shopping purposes.

Without authorization, you may not:

Reproduce;
Republish;
Modify;
Distribute;
Sell;
License;
Scrape; or
Commercially exploit

website content except where permitted by applicable law.

Nothing in these Terms transfers ownership of the Lorvenzia brand, trademarks, logos, or other proprietary materials to users.

Section 16 — Errors, Inaccuracies, and Omissions

Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions;
Materials;
Prices;
Promotions;
Discounts;
Shipping charges;
Delivery estimates;
Product availability;
Packaging; or
Other product or transaction information.

We reserve the right to correct errors, update information, and, where permitted by applicable law, refuse or cancel an affected transaction.

If an order is cancelled after payment because of a website error, an appropriate refund will be issued.

Nothing in this section limits mandatory consumer rights.

Section 17 — Prohibited Uses

You may not use the website, its content, or the Service:

For unlawful or fraudulent purposes;
To encourage unlawful activity;
To violate applicable laws;
To infringe intellectual-property or privacy rights;
To harass, threaten, abuse, defame, or unlawfully discriminate against another person;
To submit false, manipulated, or misleading information;
To publish fabricated reviews or testimonials;
To transmit malware or harmful code;
To collect another person’s personal information without authorization;
To engage in spam, phishing, scraping, credential theft, or similar abusive activity;
To interfere with website security or availability;
To gain unauthorized access to an account, server, database, or system;
To bypass fraud-prevention, purchase-limit, or security controls; or
To use automated systems in a manner intended to disrupt or abuse the Service.

We may suspend or terminate access where these restrictions are materially violated, subject to applicable law.

Section 18 — Disclaimer of Warranties

We do not guarantee that access to the website will always be:

Uninterrupted;
Error-free;
Secure; or
Continuously available.

We may temporarily restrict or suspend parts of the Service for:

Maintenance;
Security;
Operational;
Legal; or
Technical reasons.

To the maximum extent permitted by applicable law, the website and Service are provided on an “as available” basis.

We do not guarantee that products will meet every individual preference, expectation, or intended use unless a specific guarantee is expressly stated and legally permitted.

Product colors, textures, finishes, dimensions, materials, and appearance may vary slightly due to:

Manufacturing updates;
Natural material variations;
Screen settings;
Packaging changes; or
Other reasonable factors.

Nothing in these Terms excludes any statutory warranty, guarantee, consumer right, or other protection that cannot lawfully be excluded.

Section 19 — Limitation of Liability

To the maximum extent permitted by applicable law, Jinan Runrui Trading Co., Ltd., Lorvenzia, and their respective directors, employees, contractors, service providers, suppliers, manufacturers, logistics providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from use of the Service.

This may include loss of:

Profits;
Revenue;
Savings;
Data;
Business opportunity; or
Reputation.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

This includes liability that cannot legally be excluded for matters such as:

Fraud or fraudulent misrepresentation;
Death or personal injury caused by negligence where applicable;
Willful misconduct;
Defective products where liability is mandatory; or
Mandatory statutory consumer rights.

Where applicable law does not permit a particular limitation, liability will be limited only to the maximum extent legally permitted.

Section 20 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Jinan Runrui Trading Co., Ltd., Lorvenzia, and their relevant officers, employees, contractors, affiliates, service providers, suppliers, and licensors from third-party claims arising directly from:

Your material breach of these Terms;
Your unlawful use of the Service;
Your violation of applicable law;
Your infringement of another party’s rights; or
Unlawful content submitted by you.

This obligation does not apply to the extent a claim results from our own unlawful conduct, negligence, willful misconduct, or breach of a legal duty.

Section 21 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Any unenforceable portion may be treated as severed without affecting the validity of the remaining provisions.

Section 22 — Termination

These Terms remain effective while you use the Service.

You may stop using the Service at any time.

We may suspend or terminate access where we reasonably believe that a user has:

Materially violated these Terms;
Engaged in fraudulent or unlawful activity;
Abused payment, refund, promotional, or customer-support systems;
Created a material security risk; or
Infringed our rights or another party’s rights.

Termination does not affect rights, obligations, payments, claims, or liabilities that arose before termination.

Provisions that by their nature should survive termination will continue to apply.

Section 23 — Entire Agreement

These Terms, together with policies and operating rules published on our website, constitute the agreement governing your use of the Service.

Relevant policies may include our:

Privacy Policy;
Returns, Refunds & Exchanges Policy;
Shipping & Delivery Policy; and
Other policies expressly incorporated into these Terms.

Our failure to enforce a right under these Terms does not constitute a waiver of that right.

Section 24 — Governing Law

These Terms of Service and the relationship between you and Jinan Runrui Trading Co., Ltd. will be governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles, except to the extent that mandatory laws in another jurisdiction apply.

Nothing in this section limits any mandatory consumer-protection rights that apply to you under the laws of your country, state, province, or region of residence.

Where applicable consumer law grants you the right to bring a claim before a local court, regulator, or other competent authority, nothing in these Terms is intended to remove that right.

Section 25 — Changes to These Terms

You may review the current version of these Terms of Service on this page at any time.

We may update, modify, or replace these Terms by publishing a revised version on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will take effect on the effective date stated in the revised Terms or, if no separate date is stated, when the revised Terms are published.

Continued use of the Service after revised Terms become effective constitutes acceptance of those changes where permitted by applicable law.

Section 26 — Contact Information

Questions about these Terms of Service may be sent to:

Lorvenzia Customer Support

Legal Operator:
Jinan Runrui Trading Co., Ltd.

Registered Address:
Two Rooms on the South Side of the West Building,
No. 742 Manzi Village,
Dangjia Town Subdistrict Office,
Shizhong District,
Jinan, Shandong, China