Privacy Policy
Effective Date: September 1, 2026
This Privacy Policy explains how Jinan Runrui Trading Co., Ltd., operating the Lorvenzia brand (“Lorvenzia”, “we”, “us”, or “our”), collects, uses, shares, stores, and protects personal information when you visit, browse, communicate with us, create an account, or make a purchase through www.lorvenzia.com (the “Site”).
Jinan Runrui Trading Co., Ltd. is the legal operator of the Lorvenzia brand and www.lorvenzia.com.
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When you visit or use the Site, we may collect information about you, your device, your interactions with the Site, and transactions made through the Site.
The information we collect depends on how you use our services.
Device and Usage Information
When you access the Site, certain information may be collected automatically, including:
- Browser type;
- Device type;
- IP address;
- General location;
- Time zone;
- Operating system;
- Cookie identifiers;
- Pages and products viewed;
- Referring website, advertisement, or search source;
- Dates and times of visits;
- Actions taken on the Site; and
- Information about how you browse and interact with the Site.
We may use this information to operate, secure, analyze, and improve the Site, as well as enhance your shopping experience.
Cookies
Cookies are small data files stored on your browser or device.
Cookies and similar technologies may help us:
- Remember your preferences;
- Maintain shopping-cart functionality;
- Keep users signed in where account functionality is available;
- Provide essential website functions;
- Analyze website traffic and performance;
- Understand how customers use the Site;
- Prevent fraud and improve security;
- Measure advertising effectiveness;
- Personalize content or advertising where permitted by law; and
- Improve our products and services.
You may be able to control cookies through your browser settings or cookie-preference tools available on the Site.
Disabling certain cookies may affect the functionality of parts of the Site.
Log Files
Our Site and service providers may automatically generate log files containing information such as:
- IP address;
- Browser type;
- Internet-service provider;
- Referring and exit pages;
- Date and time stamps;
- Device information; and
- Pages viewed or actions taken on the Site.
These records help us maintain website security, analyze performance, and improve our services.
Pixels, Tags, and Similar Technologies
We or our service providers may use pixels, tags, web beacons, device identifiers, and similar technologies to:
- Understand how visitors use the Site;
- Analyze website performance;
- Measure advertising effectiveness;
- Attribute visits or purchases to advertising campaigns;
- Detect fraud or technical problems; and
- Improve our services.
2. Order and Customer Information
When you make or attempt to make a purchase, create an account, contact us, request customer support, or request a return or refund, we may collect information including:
- Full name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number;
- Account information;
- Order information;
- Product details;
- Transaction information;
- Shipping and tracking information;
- Customer-support communications;
- Return or refund information; and
- Other information reasonably necessary to process or support your order.
Payment information may be collected and processed directly by secure third-party payment providers made available during checkout.
We do not normally receive or store your complete payment-card number where payment information is handled directly by a payment provider.
In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or may reasonably be linked to an individual, where such information is protected under applicable privacy law.
3. How We Use Personal Information
We may use Personal Information to operate our business and provide the products and services requested by customers.
This may include using Personal Information to:
- Process payments and transactions;
- Confirm orders;
- Prepare and fulfill orders;
- Arrange shipping and delivery;
- Provide invoices and order confirmations;
- Send shipping and tracking updates;
- Manage customer accounts;
- Process returns, refunds, replacements, and cancellations;
- Respond to customer inquiries;
- Provide customer support;
- Communicate about orders or accounts;
- Detect and prevent fraud;
- Protect website and account security;
- Maintain transaction and business records;
- Improve the Site and customer experience;
- Analyze website usage and performance;
- Resolve disputes;
- Enforce our Terms and policies;
- Comply with legal, tax, accounting, and regulatory requirements; and
- Establish, exercise, or defend legal claims.
Where permitted by law, we may also use information for marketing purposes, including providing information about Lorvenzia products, collections, promotions, offers, and services.
4. Legal Bases for Processing
Where applicable data-protection law requires us to identify a legal basis for processing Personal Information, we may process information because:
- Processing is necessary to perform a contract with you, including processing and delivering an order;
- Processing is necessary to comply with a legal obligation;
- Processing is necessary for our legitimate business interests, provided those interests do not override your applicable rights;
- You have provided consent;
- Processing is necessary to establish, exercise, or defend legal claims; or
- Processing is otherwise permitted under applicable law.
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
5. Sharing Personal Information
We may share Personal Information with third-party service providers that assist us in operating the Site and providing our services.
Depending on our operational arrangements, these service providers may include:
- E-commerce platform providers;
- Payment processors;
- Banks and financial-service providers;
- Product suppliers;
- Fulfillment providers;
- Warehouses or logistics providers;
- Shipping carriers;
- Customer-support providers;
- Website hosting providers;
- Technical-service providers;
- Cloud-storage providers;
- Software providers;
- Analytics providers;
- Advertising and marketing providers;
- Email and communications providers;
- Fraud-prevention and security providers; and
- Professional advisers, including accountants, auditors, insurers, and legal advisers.
We seek to provide service providers only with information reasonably necessary for them to perform the relevant service.
Their processing of Personal Information may also be governed by contractual obligations, their own privacy notices, and applicable law.
6. E-Commerce and Payment Providers
Our Site may use third-party e-commerce platforms and technology providers to operate store functions, checkout, hosting, analytics, security, and related services.
These providers may process Personal Information on our behalf or in connection with their own services.
Payments are processed through the payment methods made available to you during checkout.
Payment providers may process information including:
- Payment information;
- Transaction information;
- Billing information;
- Device information;
- Identity-verification information; and
- Fraud-prevention information.
Their processing activities are governed by applicable privacy laws and their respective privacy policies.
Jinan Runrui Trading Co., Ltd. and Lorvenzia do not normally store complete payment-card details when those details are processed directly by a third-party payment provider.
7. Analytics
We may use analytics providers and website measurement tools to understand how visitors use the Site.
Analytics technologies may collect information using:
- Cookies;
- Pixels;
- IP addresses;
- Device identifiers;
- Browser information;
- Device information; and
- Similar technologies.
We may use analytics information to:
- Measure website traffic;
- Understand customer behavior;
- Improve Site performance;
- Detect technical problems;
- Understand marketing performance; and
- Improve our products and services.
Where available or required by law, you may manage analytics preferences through browser settings or cookie controls available on the Site.
8. Advertising and Marketing
Where permitted by applicable law, we may use Personal Information for advertising, marketing, and measurement purposes.
Advertising and marketing providers may use technologies such as:
- Cookies;
- Pixels;
- Device identifiers; and
- Similar technologies.
These technologies may be used to:
- Measure advertising performance;
- Understand customer interests;
- Limit how often advertisements are shown;
- Personalize advertising where permitted;
- Measure website visits; and
- Attribute purchases to advertising campaigns.
Depending on your location, certain advertising or analytics activities may legally be considered “selling”, “sharing”, or processing for targeted advertising purposes, even where Personal Information is not exchanged directly for money.
Where applicable law gives you the right to opt out of such activities, we will provide or honor applicable opt-out mechanisms as required.
9. Marketing Communications
Where permitted by law, we may send promotional communications if:
- You subscribed to receive them;
- You provided consent; or
- Another applicable lawful basis permits us to do so.
You may unsubscribe from promotional email communications using the unsubscribe link provided in applicable marketing emails.
You may also contact:
Email:
support@lorvenzia.com
to request removal from our marketing list.
Even after opting out of marketing communications, we may continue to send non-promotional communications where necessary, including:
- Order confirmations;
- Payment confirmations;
- Shipping updates;
- Delivery notices;
- Account notifications;
- Security alerts;
- Product information notices; and
- Responses to customer-support requests.
10. Cookies and Privacy Controls
Depending on your location and the technologies used on the Site, cookie controls may allow you to accept, reject, or manage certain categories of non-essential cookies.
You may also control cookies through your browser settings.
Please note that essential cookies may be required for functions such as:
- Shopping-cart operation;
- Checkout;
- Fraud prevention;
- Website security;
- Account authentication; and
- Other core Site functions.
Disabling necessary technologies may affect the functionality of the Site.
11. Do Not Track and Browser-Based Privacy Signals
Some browsers provide a “Do Not Track” signal.
Because there is not a single universally accepted technical standard governing all Do Not Track signals, the Site may not respond to every such signal in the same manner.
Where applicable law requires recognition of legally recognized browser-based opt-out signals, including Global Privacy Control (GPC) signals, we will seek to honor those signals as required.
12. International Data Transfers
Lorvenzia serves customers in supported international markets.
As a result, Personal Information may be processed in countries or regions other than the country where you live.
This may occur where our:
- E-commerce providers;
- Payment providers;
- Technology providers;
- Logistics providers;
- Customer-support providers;
- Analytics providers; or
- Other service providers
operate internationally.
Data-protection laws may differ between countries.
Where applicable law requires safeguards for international transfers, appropriate measures may be used, including where relevant:
- Standard contractual clauses;
- Contractual data-protection requirements;
- Adequacy mechanisms;
- Data-transfer agreements; or
- Other legally recognized safeguards.
13. Data Retention
We retain Personal Information for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.
Retention may be necessary to:
- Fulfill orders;
- Provide customer support;
- Maintain customer accounts;
- Process returns and refunds;
- Manage disputes;
- Maintain transaction records;
- Meet tax and accounting requirements;
- Comply with legal and regulatory requirements;
- Prevent fraud;
- Maintain website security;
- Enforce agreements; and
- Establish, exercise, or defend legal claims.
The applicable retention period may depend on:
- The type of information;
- Why the information was collected;
- The customer relationship;
- Legal requirements; and
- Legitimate operational needs.
When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law.
14. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect Personal Information against:
- Unauthorized access;
- Loss;
- Misuse;
- Unauthorized disclosure;
- Alteration; and
- Destruction.
Depending on the systems involved, safeguards may include:
- Encrypted transmission;
- Secure payment processing;
- Access controls;
- Account authentication;
- Fraud monitoring; and
- Restrictions on access by personnel and service providers.
However, no Internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and using appropriate security practices.
If you believe your account or Personal Information may have been compromised, please contact:
Email:
support@lorvenzia.com
15. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights relating to your Personal Information.
These rights may include the right to:
- Request access to Personal Information;
- Request correction of inaccurate information;
- Request deletion of Personal Information;
- Request restriction of processing;
- Object to certain processing activities;
- Withdraw consent;
- Request portability of certain information;
- Opt out of certain targeted advertising;
- Opt out of certain sharing of Personal Information;
- Opt out of certain activities legally defined as a sale of Personal Information;
- Appeal certain privacy decisions where applicable; and
- Submit a complaint to an applicable data-protection authority.
These rights may be subject to:
- Legal exceptions;
- Identity-verification requirements;
- Record-retention obligations; and
- Other limitations permitted by applicable law.
To exercise a privacy right, please contact:
Email:
support@lorvenzia.com
Please provide sufficient information to help us identify and process your request.
We may request additional information where reasonably necessary to verify your identity and prevent unauthorized access to Personal Information.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
16. European Economic Area and United Kingdom Residents
If you are located in the European Economic Area (EEA) or United Kingdom, applicable data-protection laws may provide rights including:
- Access to Personal Information;
- Correction of inaccurate Personal Information;
- Deletion;
- Restriction of processing;
- Objection to certain processing;
- Withdrawal of consent;
- Data portability; and
- Submission of a complaint to a competent supervisory authority.
Where applicable, we may process Personal Information because:
- Processing is necessary to perform our contract with you;
- Processing is necessary to meet legal obligations;
- Processing is necessary for legitimate business interests;
- Processing is necessary to protect legal rights; or
- You have provided consent.
Mandatory rights available under applicable data-protection laws are not limited by this Privacy Policy.
17. United States Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on applicable law, these rights may relate to:
- Access;
- Correction;
- Deletion;
- Data portability;
- Targeted advertising;
- Profiling;
- Certain sharing of Personal Information; or
- Activities legally defined as selling Personal Information.
Where applicable, privacy requests may be submitted to:
Email:
support@lorvenzia.com
We may need to verify your identity before completing a request.
An authorized agent may submit a request on your behalf where permitted by law and subject to appropriate verification.
18. Sale and Sharing of Personal Information
We do not sell customer Personal Information in the ordinary sense of exchanging Personal Information directly for money.
However, depending on applicable privacy laws, certain uses of:
- Advertising cookies;
- Pixels;
- Analytics technologies;
- Advertising identifiers; or
- Third-party marketing technologies
may legally be characterized as a “sale”, “sharing”, or targeted advertising activity.
Where applicable law gives you a right to opt out of such activities, we will provide or honor an applicable opt-out method as required.
19. Children's Privacy
The Site and our products are intended for adult customers and are not directed to children.
We do not knowingly collect Personal Information directly from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided Personal Information to us without appropriate authorization, please contact:
Email:
support@lorvenzia.com
We will review the request and take appropriate action where required by law.
20. Product Information
Lorvenzia provides home, lifestyle, and household products together with related product information.
Information about products purchased, viewed, or discussed with customer support may indicate an interest in certain home, interior, design, or lifestyle products.
We use this information only for legitimate purposes described in this Privacy Policy, including:
- Processing and fulfilling orders;
- Providing customer support;
- Responding to product questions;
- Improving our services;
- Maintaining business records; and
- Providing marketing communications where permitted by law.
The Site is not intended to collect unnecessary sensitive personal information.
Please avoid submitting unnecessary sensitive information through general customer-support forms or email.
21. Third-Party Websites
The Site may contain links to websites, applications, social-media platforms, or services operated by third parties.
We do not necessarily control the privacy, security, content, or data-handling practices of those third-party services.
We encourage customers to review the applicable privacy policies and terms of any third-party service before providing Personal Information.
22. Business Transfers
If Jinan Runrui Trading Co., Ltd. undergoes a merger, acquisition, financing transaction, restructuring, sale of assets, or similar business transaction, Personal Information may be disclosed or transferred as part of that transaction where permitted by applicable law.
Where required, Personal Information will continue to be subject to applicable privacy protections.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices;
- Products and services;
- Website functionality;
- Technology;
- Service providers;
- Legal requirements; or
- Regulatory requirements.
The revised Privacy Policy will be published on this page.
Where required by law, we may provide additional notice of material changes.
The effective date shown at the top of this Privacy Policy indicates when this version became effective.
24. Business and Data Controller Information
The business responsible for operating the Lorvenzia brand and www.lorvenzia.com is:
Legal Operator / Data Controller:
Jinan Runrui Trading Co., Ltd.
Brand:
Lorvenzia
Registered Address:
Two Rooms on the South Side of the West Building,
No. 742 Manzi Village,
Dangjia Town Subdistrict Office,
Shizhong District,
Jinan, Shandong, China
Website:
www.lorvenzia.com
Where applicable data-protection law uses terms such as “controller”, “business”, or similar concepts, Jinan Runrui Trading Co., Ltd. is the entity responsible for determining the purposes and means of processing Personal Information in connection with Lorvenzia, except where another service provider acts independently as a separate controller under applicable law.
25. Contact Us
For questions about this Privacy Policy, requests relating to your Personal Information, or privacy complaints, please contact:
Lorvenzia Customer Support
Legal Operator / Data Controller:
Jinan Runrui Trading Co., Ltd.
Registered Address:
Two Rooms on the South Side of the West Building,
No. 742 Manzi Village,
Dangjia Town Subdistrict Office,
Shizhong District,
Jinan, Shandong, China
Email:
support@lorvenzia.com
Phone:
+86 13984881280
Website:
www.lorvenzia.com
Lorvenzia is a brand operated by Jinan Runrui Trading Co., Ltd.