FAQs
1. Do I need an account to place an order?
No. You may place an order as a guest without creating an account.
Where customer-account features are available, creating a Lorvenzia account may provide benefits such as:
- Faster checkout;
- Easier access to order information;
- Saved contact and delivery details; and
- Updates about new collections, product launches, promotions, or special offers where you have agreed to receive marketing communications.
You can still complete your purchase without creating an account.
2. What payment methods do you accept?
Lorvenzia accepts the secure payment methods available during checkout.
Depending on your location, device, and the payment services supported on our website, available options may include:
- Major credit cards;
- Debit cards;
- Digital wallets; or
- Other secure payment solutions.
The payment methods available for your specific order will be displayed before you complete checkout.
We recommend using the payment options shown during checkout, as available payment methods may change depending on region and service availability.
3. How secure is my online order?
At Lorvenzia, we use secure website and payment technologies designed to help protect your personal information during checkout.
Information transmitted between your device and our website is protected through encrypted connections where supported.
Payment details are generally processed directly by secure third-party payment providers.
Lorvenzia does not normally receive or store complete payment-card information when those details are processed directly by the applicable payment provider.
For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.
4. What currency will I be charged in?
Prices and applicable transaction currencies are displayed on our website and during checkout.
Unless another currency is clearly shown, prices may be displayed and processed in U.S. dollars (USD).
The final order amount and currency will be confirmed before you complete payment.
If your bank account, card issuer, or payment provider uses a different currency, your provider may process the transaction using its own exchange rate.
Your bank or payment provider may also apply additional fees, including:
- Foreign transaction fees;
- Currency conversion fees; or
- International payment processing fees.
Lorvenzia does not control fees charged independently by your financial institution or payment provider.
Please contact your bank or payment provider directly for additional information.
5. How should I enter my shipping address?
Please provide complete and accurate delivery information when placing your order.
Using English or Latin characters may help international carriers process your address correctly where applicable.
Before completing checkout, please confirm that your shipping information includes:
- Full name;
- Street address;
- Apartment, suite, or unit number (if applicable);
- City;
- State, province, or region;
- Postal or ZIP code;
- Country;
- Telephone number; and
- Email address.
Incorrect or incomplete information may result in:
- Delivery delays;
- Failed delivery attempts;
- Customs processing issues; or
- The package being returned to the sender.
Please carefully review your shipping information before submitting your order.
6. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact Lorvenzia Customer Care as soon as possible after placing your order.
Email:
support@lorvenzia.com
Please include:
- Your full name;
- Order number; and
- The complete corrected shipping address.
We will make reasonable efforts to update your delivery information before your order enters processing or fulfillment.
However, address changes cannot be guaranteed.
Once an order has been processed, packed, transferred to fulfillment, or shipped, we may no longer be able to modify the delivery address.
Providing a new address after dispatch does not guarantee that the carrier will be able to redirect your package.
For more information, please review our Shipping & Delivery Policy.
7. Can I change or cancel my order?
If you need to request an order change or cancellation, please contact us as soon as possible:
Email:
support@lorvenzia.com
Please include:
- Your full name;
- Order number; and
- The specific change you would like to request.
Our team will make reasonable efforts to accommodate your request before processing or fulfillment begins.
However, order changes and cancellations are not guaranteed.
Once an order has been processed, packed, transferred for fulfillment, or shipped, it may no longer be possible to modify or cancel the order.
If your order has already shipped, eligible products must follow our standard Returns & Refunds Policy.
8. How long does shipping take?
Delivery time generally consists of two stages:
- Processing time
- Shipping time
Most orders are prepared for dispatch within approximately 1–3 business days after payment has been successfully received.
Estimated Standard Tracked Shipping times are generally:
United States and Canada
Approximately 2–4 weeks
Australia and New Zealand
Approximately 2–4 weeks
United Kingdom and Europe
Approximately 2–4 weeks
Other Countries and Regions
Approximately 2–5 weeks
Please note that these shipping times are estimates only and are not guaranteed delivery dates.
Delivery may take longer due to factors including:
- Customs inspections;
- Public holidays;
- Severe weather;
- Remote delivery locations;
- Carrier delays;
- Transportation restrictions;
- Local regulations; or
- Other circumstances outside of our reasonable control.
For complete information, please review our Shipping & Delivery Policy.
9. How can I track my package?
Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please note that tracking information may take several days to appear or update after dispatch, depending on the carrier and shipping route.
A delay in tracking updates does not necessarily mean that your package has stopped moving.
You may track your order through:
- The tracking link provided in your shipping confirmation email;
- The carrier’s official tracking website; or
- A supported third-party tracking service where available.
Please make sure the email address entered during checkout is correct.
If you do not receive a shipping confirmation email, please check:
- Spam folder;
- Junk folder; or
- Promotions folder.
If you still need assistance, please contact:
Email:
support@lorvenzia.com
10. Why did I receive only part of my order?
In some cases, items from the same order may be fulfilled separately depending on product availability and fulfillment arrangements.
As a result, products from a single order may:
- Be shipped separately;
- Have different tracking numbers;
- Arrive on different dates; or
- Be delivered by different carriers.
Where available, separate tracking information will be provided for each shipment.
You will not be charged additional shipping fees solely because Lorvenzia chooses to divide your order into multiple shipments after checkout.
Before reporting an item as missing, please review all shipping confirmation emails and tracking information related to your order.
11. What should I do if an item is missing from my order?
Before contacting us, please carefully check:
- All packages received;
- Boxes and packaging materials;
- Protective wrapping;
- Packing inserts; and
- All tracking information associated with your order.
Please also confirm whether your order may have been shipped in multiple packages.
If an item is still missing, please contact:
Email:
support@lorvenzia.com
Please use the subject line:
MISSING ITEM
Include the following information:
- Your full name;
- Order number;
- Name of the missing product;
- List of products received;
- Clear photographs of the shipping package;
- Photograph of the shipping label; and
- Photographs of the products received.
Our Customer Care team will review the shipment details and, where necessary, work with the relevant fulfillment or delivery partners to investigate the issue.
12. What should I do if my product arrives damaged, defective, or incorrect?
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, incomplete, incorrectly labeled, or different from what you ordered, please contact us within 14 days of delivery.
Email:
support@lorvenzia.com
Please use the appropriate subject line:
- DAMAGED ITEM
- DEFECTIVE ITEM
- INCORRECT ITEM
Please include:
- Your full name;
- Order number;
- Description of the issue;
- Clear photographs or videos of the product;
- Photographs of the outer shipping package;
- Photographs of the shipping label; and
- Product details or labels where applicable.
Please keep the product and all original packaging until your request has been reviewed.
After reviewing and confirming the issue, Lorvenzia may provide an appropriate solution, which may include:
- Replacement;
- Refund; or
- Another suitable resolution.
Please do not return or dispose of the affected item until our Customer Care team provides instructions.
13. Can I return a product?
Eligible products may generally be returned within 30 days of delivery.
To qualify for a return, products must generally be:
- Unused;
- Unopened;
- In original condition;
- Returned with original packaging and labels;
- Complete with included accessories where applicable; and
- Accompanied by valid proof of purchase.
Certain products may have specific return restrictions based on their condition, hygiene considerations, customization, or other applicable requirements.
Exceptions may apply when:
- The product arrived damaged;
- The product is defective;
- The wrong product was sent; or
- A return is required under applicable law.
Please contact us before sending any product back:
Email:
support@lorvenzia.com
Unauthorized returns or returns sent to an incorrect address may not be accepted.
Our registered business address is not necessarily our return address.
Please follow the instructions provided by Lorvenzia Customer Care to receive the correct return information.
For complete details, please review our Returns, Refunds & Exchanges Policy.