Return & Refund Policy

Returns, Refunds & Exchanges Policy

Effective Date: September 1, 2026

Lorvenzia wants you to feel confident and satisfied with your purchase.

This Returns, Refunds & Exchanges Policy applies to purchases made directly through:

www.lorvenzia.com

Eligible items may generally be returned within:

30 days of delivery

Approved returns will be refunded to the original payment method after the returned item has been received and inspected.

Original shipping charges are generally non-refundable unless:

  • The product was damaged;

  • The product was defective;

  • The incorrect product was sent; or

  • A refund of those charges is otherwise required by applicable law.

Return Eligibility

To be eligible for a return, an item must generally be:

  • Unused and in its original condition;

  • Returned with its original packaging, labels, accessories, instructions, and included items where applicable;

  • Accompanied by valid proof of purchase; and

  • Returned within 30 days of delivery.

Products should be returned in a condition that allows Lorvenzia to inspect and determine eligibility.

For home, lifestyle, and household products, customers should ensure that:

  • Items have not been damaged through misuse;

  • Products are returned with original components;

  • Packaging is retained where reasonably possible; and

  • Any included accessories, manuals, or promotional items are returned.

This helps us process returns efficiently and fairly.

Return conditions may vary during:

  • Promotional campaigns;

  • Clearance events;

  • Seasonal sales;

  • Special bundles; or

  • Other limited-time offers.

Where special return terms apply, those terms will be made available with the relevant promotion.

Products purchased from another retailer, marketplace, reseller, or third-party seller must be returned directly to that seller according to their applicable return policy.

Return Process

Before returning an item, please contact Lorvenzia Customer Support at:

Email:
support@lorvenzia.com

Please include:

  • Your full name;

  • Your order number;

  • The product you wish to return;

  • The reason for the return;

  • Clear photographs or videos where relevant; and

  • Photographs of the package and shipping label if the item arrived damaged or incorrect.

Our customer-support team will review your request and provide return instructions, including the appropriate return address where a physical return is required.

Please do not send a return without prior authorization.

Our registered business address is provided for business identification purposes and is not necessarily a return address.

Do not send products to our registered business address unless specifically instructed to do so by Lorvenzia Customer Support.

Unauthorized returns, returns sent to an incorrect address, or packages sent without the required return information may not be accepted or refunded.

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

Lorvenzia is not responsible for unauthorized returns or return packages lost during transit, except where responsibility cannot lawfully be excluded.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.

Processing times may vary depending on your payment provider.

Original shipping fees, expedited shipping charges, return shipping costs, customs duties, import taxes, and other related charges are generally non-refundable unless:

  • The return resulted from an error by Lorvenzia;

  • The item was damaged, defective, or incorrect; or

  • A refund of those costs is required by applicable law.

If a returned item does not meet the eligibility requirements, we may reject the refund or, where permitted by applicable law, deduct an amount reflecting any loss in value.

Exchanges

To request an exchange, please contact:

Email:
support@lorvenzia.com

You must contact us before returning the item.

Exchanges are subject to product availability.

We cannot guarantee that a requested replacement product, variation, size, color, or quantity will be available.

If the requested replacement is unavailable, we may offer an appropriate alternative, including:

  • A refund to the original payment method;

  • Store credit, where agreed;

  • A suitable alternative product; or

  • Another appropriate resolution.

For faster service, we may recommend returning an eligible item for a refund and placing a new order separately.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives:

  • Damaged;

  • Defective;

  • Incomplete;

  • Incorrect; or

  • Different from what you ordered,

please contact Lorvenzia Customer Support within:

14 days of delivery

Email:
support@lorvenzia.com

Please use one of the following subject lines where appropriate:

  • DAMAGED ITEM

  • DEFECTIVE ITEM

  • INCORRECT ITEM

Please include:

  • Your full name;

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos of the product;

  • Photographs of the outer shipping package;

  • Photographs of the shipping label; and

  • Product details, labels, or other relevant information where applicable.

Please keep the item and all original packaging until your claim has been reviewed.

Do not dispose of, modify, or attempt to repair a damaged or defective item before receiving instructions from our customer-support team.

After reviewing and verifying the claim, Lorvenzia may provide an appropriate resolution, which may include:

  • A replacement;

  • A full or partial refund;

  • Store credit, where agreed; or

  • Another suitable resolution.

In some cases, we may not require the item to be returned.

Please wait for instructions from our customer-support team before sending or disposing of the product.

Missing Items

In some cases, items within the same order may be shipped separately depending on fulfillment arrangements.

Before contacting us, please review:

  • Your order confirmation;

  • Your shipping confirmation;

  • All tracking numbers associated with your order; and

  • The contents of each package received.

If an item is still missing, please contact:

Email:
support@lorvenzia.com

Please use the subject line:

MISSING ITEM

Please include:

  • Your full name;

  • Your order number;

  • The name of the missing product;

  • A list of the items received;

  • Photographs of the shipping package;

  • Photographs of the shipping label; and

  • Photographs of all items received.

We will review the shipment information and work with our fulfillment and delivery partners, where applicable, to investigate the issue.

Non-Returnable Items

Unless damaged, defective, incorrect, or otherwise required by applicable law, the following items are generally not eligible for return:

  • Products returned after the applicable return period;

  • Products that have been used, damaged, altered, or modified after delivery;

  • Products returned without original packaging where packaging is reasonably necessary for resale;

  • Products with missing components, accessories, manuals, or included items;

  • Personalized or customized products, where applicable;

  • Clearance or final-sale products, where permitted by applicable law;

  • Promotional gifts or complimentary items, except where required as part of an eligible promotional return;

  • Items damaged through misuse, improper storage, negligence, or failure to follow product instructions; and

  • Items not purchased directly from Lorvenzia through:

www.lorvenzia.com

If you are unsure whether a product is eligible for return, please contact us before returning it.

Order Cancellations

To request an order cancellation, please contact us as soon as possible:

Email:
support@lorvenzia.com

Please include your order number and use the subject line:

ORDER CANCELLATION

We will make reasonable efforts to cancel an order before processing or fulfillment begins.

However, cancellation is not guaranteed.

Orders that have already been:

  • Processed;

  • Packed;

  • Transferred for fulfillment; or

  • Shipped

cannot normally be cancelled.

Once an order has shipped, eligible items must follow the standard return process after delivery.

Refusing delivery does not automatically qualify an order for a full refund.

Shipping, return shipping, customs, handling, or other costs resulting from refused delivery may be deducted from the refund where permitted by applicable law.

Unclaimed and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned to Lorvenzia or our fulfillment partner because of:

  • An incorrect or incomplete address;

  • An unsuccessful delivery attempt;

  • Failure to collect the package;

  • Refusal of delivery; or

  • Unpaid customs duties or import charges,

we may deduct the following costs from any refund where permitted by applicable law:

  • Original shipping fees;

  • Return shipping costs;

  • Customs charges;

  • Handling fees; or

  • Other costs actually incurred.

If a replacement shipment is requested, additional shipping charges may apply.

Promotional and Bundled Products

Products purchased as part of a bundle, multi-buy offer, gift-with-purchase promotion, or other promotional arrangement may need to be returned together in order to qualify for a full refund.

If part of a promotional bundle is kept, the refund may be adjusted to reflect the regular or promotional value of the retained products, where permitted by applicable law.

Free gifts and promotional items may also need to be returned in their original condition where they formed part of the purchase offer.

If a promotional item that was required to be returned is not returned, its stated or reasonable value may be deducted from the refund where permitted by applicable law.

Customs Duties and Import Charges

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • Brokerage fees;

  • Handling charges;

  • Customs-clearance fees; or

  • Other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout or required by applicable law, customers are responsible for any applicable customs duties, import taxes, or similar charges associated with their order.

If a shipment is refused, abandoned, or returned because applicable customs duties or import charges were not paid, any costs incurred as a result may be deducted from the refund where permitted by applicable law.

Lorvenzia does not control customs decisions, import requirements, or charges imposed by local authorities.

Customers are responsible for ensuring that products ordered from Lorvenzia may legally be imported into their destination country or region.

Your Legal Rights

This policy does not limit or exclude any rights that you may have under applicable consumer-protection laws.

Where local law provides mandatory rights relating to:

  • Cancellation periods;

  • Right of withdrawal;

  • Statutory warranties;

  • Refund rights;

  • Replacement rights; or

  • Other consumer protections,

those mandatory legal rights will apply.

Certain products may be subject to specific return limitations depending on their nature, condition, customization, or applicable legal requirements.

If any provision of this policy conflicts with a mandatory consumer right under applicable law, the applicable legal requirement will take precedence.

Contact Information

For return, refund, exchange, damaged-item, defective-item, missing-item, or cancellation inquiries, please contact:

Lorvenzia Customer Support

Legal Operator:
Jinan Runrui Trading Co., Ltd.

Registered Address:
Two Rooms on the South Side of the West Building,
No. 742 Manzi Village,
Dangjia Town Subdistrict Office,
Shizhong District,
Jinan, Shandong, China

Email:
support@lorvenzia.com

Phone:
+86 13984881280

Website:
www.lorvenzia.com

Lorvenzia is a brand operated by Jinan Runrui Trading Co., Ltd.

The registered business address above is provided for business identification and legal-contact purposes and is not necessarily a return address.

Do not send products to the registered business address without prior authorization.

Please contact:

support@lorvenzia.com

first to obtain the correct return instructions and, where applicable, the appropriate return address.